FREQUENTLY ASKED QUESTIONS
How much are your sessions?
Private pay is $130 per session.
Do you accept insurance?
Yes. We are accepting individuals with BCBSTX, United Healthcare, Optum, Lyra, and Aetna. Due to the uncertainty of insurance, we encourage you to contact your insurance provider to ensure we are in your network as well as any deductible and/or co-pay details. Our office is unable to provide you with information specific to your insurance plan.
Do you offer couples therapy?
No. At this time we do not offer couples therapy.
Do you offer therapy services for minors?
No. We do not provide therapy for individuals under the age of 18.
Are sessions virtual or in person?
All sessions are virtual at this time.
How long are the sessions?
All sessions are typically 50 minutes to1 hour.
Do you have any weekend availability?
Yes; however, weekend availability is limited at this time. Each of our therapists have varying schedules.
Devyn Walker, LPC* - Tuesday - Friday 11a - 7p
Bree Hearn, LPC - Monday - Thursday 10a - 6p
Jazmine Hawkins, LPC Tuesdays 6:30p - 8:30p, Thursdays 6p - 8p and Saturdays 9a - 1p
*Devyn & Bree currently has limited availability.
Does Transcend Wellness therapists only serve individuals from BIPOC communities?
No we serve people from all background but we specialize in working with individuals from BIPOC communities.
What if I'm running late to my session?
We understand that life happens, and we all have busy schedules. Clients are allowed a 10 minute grace period to make it to their session. Please communicate with your therapist should you be late to your appointment. To reschedule, notify us within 48 hours at firstname.lastname@example.org.
What is your cancellation policy?
You are responsible for canceling your scheduled appointments 24-48 hours in advance to avoid a late cancellation fee. All late cancellations and no-shows will be charged $130. Please be advised, even if you have insurance, this fee will be your responsibility. We implement this policy because missing your appointments hurts three people: you, your therapist, and
other clients who needed services.
Are you LGBTQ friendly?
Yes. All therapists have experience serving diverse populations.
I’m ready to book! How do I schedule my first appointment?
We are eager to connect with you! To be brought on as a client, you must be able to attend sessions on a weekly or bi-weekly basis. Therapy has been proven to be the most effective when incorporated into your lifestyle regularly. If you’re ready to schedule your first appointment, click here .
Please be advised that we are not offering free consultations. Please only reach out if you are ready to schedule your initial session. If you have additional questions, email email@example.com.